For founders who know what needs to change but need someone to build it
This is hands-on work. We embed within your business and build the operating layer required to scale, across whatever the business needs most.
In some engagements this means building specific systems and handing them over. In others it means leading the function while building it.
The founding team stops being the bottleneck. The business stops being reactive. Things get built properly so they don't need to be rebuilt six months later.
Ongoing embedded engagement to build the operating layer. Scope depends on what the business needs. We agree it together before we start.
Engagements are scoped based on what's needed. Get in touch to discuss.
CRM design, configuration and implementation
Sales process and pipeline structure
Onboarding flows and customer experience
Customer Success function build
Playbooks, documentation and company wiki
Cross-team alignment and ways of working
We agree the scope, the timeline and the working model upfront
We work embedded within the team, not as an external consultant
Engagements run on a monthly retainer basis
Scope can evolve as priorities change and the business grows
For early-stage companies that need functional leadership but aren't ready for a full-time hire, we step in as the lead while building the foundations underneath.
This isn't a separate service. It's what Embed & Build naturally becomes when the business needs it. Founders often describe it as having a Fractional COO or Head of CX who is actually inside the business doing the work.
Tell us where you are and what you're trying to build. We'll work out whether and how we can help.