Stop losing new users during onboarding.
Turn sign-ups into active customers using the feedback from our Onboarding audit.
What's Included?
We walk through your onboarding flows (in-app and desktop) to identify key drop off points and areas for improvement.
Findings & Fixes
A list of improvements to show what to change and why it matters grouped by Fix Now, Improve Soon, Consider Later.
Your Activation Baseline & ROI Model
We define what “activated” means for you, estimate your current rate and show what a 5% and 10% increase in activation is worth annually.
Follow up Strategy Session
A 60 minute walk through with your team to discuss our findings and answer any questions you may have.
How It Works.
Three easy steps with limited time required by you and an action plan delivered within 10 business days after kick off.
Kickoff & Alignment
Complete a short form so we can understand your goals, metrics and what 'activation' looks like for you product
Deep Dive
We will test your onboarding journey end-to-end on web, mobile and key communications to identify friction points, drop offs and quick wins.
Action Plan
You'll receive a one pager with our findings, an ROI model and a 60 minute strategy call to walk you through your results and next steps.
Book Your Onboarding & Activation Audit
One time investment of £1,500.
Delivered within 10 business days:
- INTAKE & ALIGNMENT: to align on goals and current metrics.
- DEEP DIVE: a review of your web and mobile flows to identify friction and drop offs.
- ACTION PLAN: your one pager, ROI model and strategy call to walk you through your results and next steps.
Who Is This For?
For teams looking to turn onboarding into growth.
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Teams with Product Market Fit
Who are ready to move away from manual inconsistent onboarding and into an automated, scalable process.
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Founders, Product & Growth Leaders
Who want to increase activation without spending more time and money on acquisition.
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Companies Losing Clients Before Their 'aha' Moment
Who want to uncover the friction points causing drop-offs and receive a clear plan to fix them fast.
Frequently Asked Questions.
Have a question? If you don't see the answer below, drop us a message.
Do you test on web and mobile?
Yes! Both channels are tested but if you'd rather we focused on one more than the other, tell us at kickoff.
Will you implement the changes?
This package is for diagnosis only. If you would like help implementing the feedback. we offer an Execution Sprint package as a follow on.
This would be tailored specifically to your needs.
What if we don't have good data?
Not a problem! We'll run the audit and give you the Implementation Plan giving you the feedback and improvements.
You can implement tracking and measure these updates.
Will this actually help us improve our numbers?
We'll show you the ROI model for a 5% activation uplift based on the numbers you provide during intake.
What happens if we have multiple onboarding flows?
Not a problem, most companies do! The audit covers one primary onboarding flow, the one most representative of your product or where you’re seeing the biggest drop-off.
If you’d like us to review additional flows (e.g. separate user journeys or platforms) we can do that as additional audits.
This ensures each audit gets the same level of depth, accuracy and recommendations rather than spreading the analysis too thin.
Let's have a chat on this. Drop us a message.
Let's Fix Your Onboarding Journey.
Ready to understand where users drop off and how to fix this? Click the button below to book your Onboarding and Activation Audit or ask us as question on the form.